Website Goods and Services Rules
1. GENERAL PROVISIONS
1.1. Service order Klinika "Unavita", UAB, legal entity code 305170956, address Mokyklos st. 2, Vilnius (Jerusalem), Vilnius (hereinafter - the Service Provider), the rules (hereinafter - the Rules) of the electronic store unavita.lt (hereinafter - the Electronic Store) are a binding legal document for the Parties, establishing the Service Provider and the person (hereinafter - the Service Recipient), the rights, duties and responsibilities of the person ordering remote health care services and remote consultations (hereinafter - Services), when the Service Recipient remotely orders in the Electronic Store and the Service Provider provides the ordered Services remotely.
1.2. The Service Provider provides remote Services only with the help of information and electronic communication technologies that allow the identification of a person. Specifically, the Service Provider provides remote services at the phone number specified by the Service Recipient.
1.3. The Service Provider reserves the right to update the Rules at any time, taking into account the needs of the Service Provider and the requirements established by legal acts. The Service Provider clearly and visibly informs the Service Recipient of any updated Rules by providing information about the updated Rules in the Service Provider's Electronic Store. Before ordering the Services, the recipient of the Services must familiarize himself with the Rules in each individual case. The version of the Rules that was valid at the time of ordering the Services shall apply to the recipient of the Services.
1.4. You have the right to order services in the Service Provider's Electronic Store only:
1.4.1. able natural persons, i.e. i.e. persons who have reached the age of majority, whose capacity is not limited by court order;
1.4.2. legal entities.
1.5. The contract between the Service recipient and the Service provider is concluded in electronic form remotely. The contract between the Service Recipient and the Service Provider is considered concluded from the moment when the Service Recipient, after creating a basket of the desired Services in the Electronic Store, confirms that he is familiar with the Rules and the Privacy Policy, clicks the "Payment" button and actually pays the advance invoice for the ordered Services. The Service is considered paid when the Service Recipient receives a confirmation to his e-mail address.
2. RIGHTS AND OBLIGATIONS OF THE SERVICE RECIPIENT
2.1. The recipient of the Services has the right to order the Services in accordance with the procedure and conditions established by the Service Provider in the Rules and Privacy Policy of the Electronic Store.
2.2. The recipient of the Services has the right to receive quality Services from the Service Provider.
2.3. The service recipient has the right to receive information about his health condition in a language he understands;
2.4. During the provision of Services, the Service Recipient must provide the Service Provider with all and comprehensive information known to him about his state of health, past and present illnesses, allergic reactions, medications used and other circumstances that may affect the provision of Services. You must also follow the instructions of the Service Provider's specialists and staff.
2.5. If the Service Recipient does not choose a health care specialist, the Services will be provided by a health care specialist selected at the discretion of the Service Provider.
2.6. Services may be provided to the Service Recipient by another health care specialist not chosen by the Service Recipient, if the health care specialist chosen by the Service Recipient cannot provide the Services at the time desired by the Service Recipient and the Service Recipient has been informed about this.
2.7. The Service Recipient must inform the Service Provider if he cannot participate in the provision of the service at the set time.
2.8. The Service Recipient, if the Service Provider has not yet started providing the Services, has the right to unilaterally terminate the contract concluded between the Parties within 14 calendar days.
2.9. When concluding this contract, the recipient of the Services confirms that he has familiarized himself with the internal rules of the Service Provider and agrees with them.
2.10. The Service Recipient must maintain the correctness of his personal data, and if the personal data provided in the Service Recipient's registration form changes, the Service Recipient must update them immediately. If the Service Recipient's data was not updated and the Service Recipient suffered damage as a result, the Service Provider is not held responsible for this damage.
2.11. The recipient of the services undertakes to protect his login personal data and not to transfer this data to any third parties. If the Service Recipient loses his login data, he must immediately inform the Service Provider about this via the means of communication specified in the "Contacts" section. The Service Provider is not responsible for damage caused by the loss of the Service Recipient's login data.
2.12. The recipient of the Services must properly and timely pay for the Services provided to him.
2.13. The service recipient, using the Service Provider's Electronic Store, agrees to the Rules, Privacy Policy, undertakes to comply with them and not to violate them and the laws of the Republic of Lithuania.
3. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
3.1. The Service Provider undertakes to provide high-quality Services in a language the Service Receiver understands.
3.2. The Service Provider undertakes to respect and ensure the Service Recipient's right to privacy and personal data protection, to keep all received information confidential and to process received personal data only in accordance with the Privacy Policy and applicable personal data protection laws.
3.3. The Service Provider undertakes to create all the conditions for the Service Recipient to properly use the Services provided in the Electronic Store, but the Service Provider is not responsible for the malfunctions of the Electronic Store that arose due to no fault of the Service Provider.
3.4. If the Service Recipient attempts to harm the stability and security of the Service Provider's Electronic Store or violates its obligations, the Service Provider has the right to immediately and without warning limit or suspend the Service Recipient's access to the Electronic Store or, in exceptional cases, cancel the Service Recipient's registration.
3.5. The Service Provider has the right to receive proper and timely payment for the Services provided.
3.6. The Service Provider has the right to receive correct, accurate and up-to-date personal data of the Service Recipient, necessary for the conclusion of the contract between the Parties and its proper execution.
4. SERVICE ORDERING PROCEDURE AND PAYMENT
4.1. In the Electronic Store, the Service recipient can order Services around the clock, seven days a week, but the Service Provider is not responsible for non-operation or temporary malfunction of the Electronic Store due to the fault of third parties and/or reasons beyond the control of the Service Provider.
4.2. The contract concluded remotely between the Service Recipient and the Service Provider comes into force from the moment the Service Recipient actually pays for the Services after clicking the "Payment" button. The Service is considered paid when the Service Recipient receives a confirmation to his e-mail address. After ordering and paying for the Services, regarding the provision of the ordered Services, the Service Provider will contact the Service Recipient within 1 hour on the phone specified by the Service Recipient;
4.3. Services are provided on weekdays from 9:00 a.m. to 7:00 p.m.
4.4. Taking into account Rule 4.2. point, the Services will not be provided until the Service Recipient provides the consents that are necessary for the Service Recipient in accordance with legal acts in order to start providing the Services to him. The service recipient undertakes to obtain all necessary consents and/or authorizations.
4.5. The final prices of the services are indicated in Euros in the e-shop and in the created order.
4.6. The Service Provider pays for the Services using electronic banking, as well as by making a transfer to the specified account of the Service Provider. In order to use electronic banking, the service recipient must have concluded an electronic banking contract with any bank or other company providing electronic settlement services. The Service Recipient transfers the fee for the Services to the checking account of the Service Provider. The responsibility for data security in this case rests with the relevant bank or other company providing electronic payment services.
5. SERVICE PROVISION PROCEDURE
5.1. The Services purchased by the Service recipient are valid for 6 (six) months from the date of payment for the Services.
5.2. The Service may not be provided if the reasons for which the Service cannot be provided are determined before the start of the Service. In this case, the Service recipient can choose another Service provided by the Service Provider for the paid amount of money or apply in writing for a refund of the paid money.
5.3. When starting to provide the Services, the relevant specialist of the Service Provider first finds out the subjective state of health of the Service recipient (based on the data provided by him) and decides on the further provision of the Services.
5.4. If the Service Provider, after ascertaining the subjective state of health of the Service Recipient, after evaluating the information and data provided by the Service Recipient, decides that it is not possible to verify the accuracy of the health data provided by the Service Recipient or (and) there is not enough data on the Service Recipient's health condition, or (and) it is not possible remotely to assess the health status of the Service Recipient without an examination or additional tests, the Service Recipient is offered to register for a consultation in the usual manner;
5.5. The Service Recipient understands and agrees that the Service is considered properly provided from the moment when the Service Provider assesses the Service Recipient's condition and makes a reasonable decision - regardless of what it may be: prescribe treatment, refer the Service Recipient to another specialist's consultation, recommend coming for a regular consultation, etc. For example, if it is decided that the Service Recipient should be registered for a consultation in the usual manner, the Service (remote consultation), in which, after assessing the Service Recipient's condition, a decision was made regarding the necessity of regular consultation, is considered to be properly and qualitatively provided to the Service Recipient, with which the Service Recipient agrees and does not mind.
5.6. The Service Recipient understands that if the Service Provider decides that the consultation must be provided to the Service Recipient in the usual manner, the Service Provider will have to compensate the Service Recipient for it according to the rates in force at that time.
5.7. In all cases, the Service Provider is released from responsibility for the violation of the terms of service provision, if the Services are not provided to the recipient or are not provided on time due to the fault of the Service recipient or due to circumstances beyond the control of the Service recipient.
6. WITHDRAWAL OF SERVICE AND REFUNDS
6.1. The recipient of the Services, if the Service Provider has not yet started providing the Services, has the right to unilaterally terminate the contract concluded between the Parties within 14 calendar days from the moment of conclusion of the contract and recover the money paid. In the event that the Service Recipient wishes to terminate the contract, but the Service Provider has already started executing it, the money paid by the Service Recipient for the Services is not returned.
6.2. The provision of the Service can be refused at the latest 5 (five) working days before the start of the provision of the Service. No refunds will be made thereafter. The provision of the service can be refused by means of communication specified in the "Contacts" section of these rules. Refusal of the service is formalized by a written request to return the paid money. The money is returned by bank transfer to the bank account specified by the Service recipient no later than within 14 calendar days from the date of receipt of the request to return the money. If the recipient of the Service chooses a new, but cheaper Service than the one purchased, the price difference is returned in accordance with the procedure established in this clause of the Rules. If the Service Recipient chooses a more expensive service than what was purchased, the Service Recipient shall pay the difference by bank transfer.
6.3. If the Service recipient does not use the purchased Service within 6 (six) months, the Service is considered cancelled. In this case, the money for the purchased Services is not returned to the Service recipient.
7. RESPONSIBILITY OF THE SERVICE RECIPIENT AND SERVICE PROVIDER
7.1. The Service Recipient is fully responsible for the correctness of the personal data provided by the Service Recipient. If the Service Recipient does not provide accurate personal data to the Service Provider, the Service Provider is not responsible for the resulting consequences and acquires the right to demand compensation for direct losses suffered by the Service Recipient.
7.2. The Service Recipient is responsible for actions contrary to these Rules, Privacy Policy and legal acts, performed while using the Service Provider's Electronic Store.
7.3. If the services provided by the Electronic Store are used by a third person who has connected to the Electronic Store using the Service Recipient's login data, the Service Provider considers this person a Service Recipient.
7.4. The Service Provider is not considered guilty and is released from any responsibility in cases where losses arise because the Service Recipient, regardless of the stated obligation, has not familiarized himself with these Rules and/or acts in violation of other requirements, as specified in Rules 6.2. point.
7.5. The service provider is not considered guilty and responsible, as specified in Rules 2.7., 3.3., 4.1., 5.7. in points.
7.6. In case of damage caused by illegal actions or illegal omission of one of the Parties, the guilty Party shall compensate the other Party only for direct losses.
8. PROTECTION OF PERSONAL DATA
8.1. The Service Recipient can order Services in the Electronic Store by registering in the Electronic Store, that is, by entering the Service Recipient's personal data requested during registration.
8.2. When ordering the Services, the Service Recipient must specify the personal data of the Service Recipient necessary for the proper execution of the Service order in the relevant information fields provided by the Service Recipient: name, surname, personal identification number, address, contact telephone number and e-mail address;
8.3. The Service Recipient is informed that the Service Recipient's personal data will be processed only for the purpose of concluding and executing the Service Provision Agreement. The Service Recipient is informed that the Service Provider will use the Service Recipient's phone number and e-mail address for the proper conclusion and execution of the contract. mail, sending informational messages necessary for the conclusion of the contract and its execution.
8.4. The Service Recipient, by concluding the Service Provision Agreement with the Service Provider, confirms that he is familiar with the Privacy Policy approved by the Service Provider and agrees that the Service Recipient's personal data will be processed in accordance with the procedure and conditions specified in the Service Recipient's Privacy Policy.
8.5. The recipient of the services must ensure the obligations set out in Rules 2.8., 5.3. points, implementation.
9. DIRECT MARKETING
9.1. The Service Provider can initiate various promotions in the Electronic Store at its discretion.
9.2. The Service Provider has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them, therefore the Service Recipient must familiarize himself with the conditions of the shares and their validity every time. Any change or cancellation of the terms and conditions of the promotion is valid only going forward, that is, from the moment of their execution.
10. COMMUNICATION BETWEEN THE PARTIES
10.1. The Service Recipient sends all messages and questions to the contacts specified by the Service Provider: by e-mail info@unavita.lt or (and) by phone +370 (652) 335 47;
10.2. The Service Provider is not considered guilty if the Service Recipient does not receive information or confirmation messages sent due to internet connection, e-mail service provider network failures, inappropriate settings, or actions or inaction of other third parties.
11. FINAL PROVISIONS
11.1. The rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
11.2. All disagreements arising from improper implementation and non-implementation of the Rules shall be resolved through negotiations between the Parties. If the parties fail to reach an amicable agreement, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.